The IBA Karachi has partnered with 1LINK for designing and conducting a customized training program for the employees under the 2021 theme of 'Customer Centricity'. The initiative will include high-level performance evaluation of 1LINK's service quality and workshops/training programs with the key focus areas on soft skills development, business communication and customer service.
A ceremony was held at 1LINK head office in Karachi, which was attended by Director, IBA-Center for Executive Education (CEE), Dr. Rameez Khalid and CEO, 1LINK, Mr. Najeeb Agrawalla, along with senior officials from both the organizations. With this collaboration, 1LINK will invest in the employee development program, conducted by distinct IBA faculty members and facilitators, which will positively impact performance, productivity, and profitability at the organizational level.
Speaking on the occasion, 1Link CEO, Mr. Najeeb Agrawalla said, "1LINK aims to cultivate a rich culture of personal and professional development in employees. With the IBA's long-standing reputation of quality education, it is the ideal institution to enhance 1LINK employees' skillset that will spur innovation, improve customer interactions, and boost performance. 1LINK is driven by data, technology and people working towards expanding reach across the payment ecosystem through value creation via innovation while ensuring security.